Refund policy

REFUND POLICY

Last Updated: September 8, 2026

We want customers to receive their Tangenterra products in the condition expected. This policy explains when returns, replacements, exchanges, and refunds are available.

30-DAY RETURN POLICY

We offer a 30-day return period for eligible items.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

unused;
unopened, if sold in sealed packaging;
in the same condition in which it was received;
complete with any included accessories, inserts, or components; and
returned in its original packaging.

You will also need your order number, receipt, or other proof of purchase.

To request a return, contact us at support@tangenterra.com.

Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Approved returns should be sent to:

[INSERT RETURN ADDRESS]

TRADING CARDS AND RANDOMIZED COLLECTIBLES

Because Tangenterra sells sealed and randomized collectible products, special return rules apply.

Opened booster packs, opened card boxes, opened randomized products, and products with broken factory seals are final sale unless the item was damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.

Once a randomized collectible product has been opened, we cannot accept a return based on:

the cards or collectibles received;
failure to receive a specific chase card;
rarity or pull results;
duplication of cards;
secondary-market value;
changes in collectible value; or
grading results.

A disappointing pull is not considered a product defect.

Sealed trading card products may be eligible for return within the 30-day return period if they remain unopened, unused, undamaged, and in their original condition.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

your item arrives damaged;
an item is defective;
you receive the wrong product;
your order is missing an item; or
the contents materially differ from what was ordered.

Please include your order number and photographs of the item, packaging, shipping container, and shipping label when applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable remedy.

Minor manufacturing or print variations that are normal for collectible products may not qualify as defects.

SHIPPING DAMAGE

If your package appears to have been damaged during shipping, please retain:

the shipping box or mailer;
all internal packaging;
the damaged item; and
the shipping label.

Photographs may be required so we can evaluate the issue or submit a claim with the shipping carrier.

Do not discard damaged packaging until the issue has been resolved.

NON-RETURNABLE ITEMS

The following items generally cannot be returned:

opened booster packs;
opened sealed card products;
randomized collectible products after opening;
products with broken or removed seals;
personalized or custom-made products;
commissioned products;
gift cards;
products marked as final sale; and
items that have been used, altered, damaged after delivery, or returned incomplete.

Limited-edition or numbered products are not automatically final sale unless stated on the applicable product page, but they must meet all normal return eligibility requirements.

If you are unsure whether an item is eligible for return, contact support@tangenterra.com before sending it back.

SALE ITEMS

Unless an item is specifically marked Final Sale, discounted or sale-priced merchandise may be eligible for return under the same conditions as regularly priced merchandise.

Items explicitly identified as Final Sale cannot be returned except where required by law or where the item arrives damaged, defective, or incorrect.

RETURN SHIPPING

If a return is caused by our error or because the item arrived damaged, defective, or incorrect, Tangenterra will generally cover reasonable return shipping costs where a return is required.

For discretionary returns, such as a customer changing their mind, return shipping costs may be the responsibility of the customer unless otherwise stated.

Original shipping charges are generally non-refundable unless the return results from an error by Tangenterra or applicable law requires otherwise.

EXCHANGES

We do not guarantee direct exchanges because inventory may be limited or sold out.

The fastest way to obtain a different item is generally to request a return for the eligible item and place a separate order for the desired product.

If an incorrect or defective item was received, contact us before placing another order so we can review the issue.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card company, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed approval of your refund, contact us at support@tangenterra.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

If an order has already shipped, it will generally need to be handled as a return after delivery, subject to this policy.

Limited releases or products with restricted quantities may have additional cancellation conditions disclosed on the applicable product page.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

Where applicable, customers receiving merchandise in the European Union may have a legal right to cancel or return an eligible purchase within 14 days without providing a reason.

To qualify, the item must generally remain unused and in its original condition and packaging.

However, legal withdrawal rights may not apply to certain sealed goods once opened or to customized products where an exception is permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.